help How Can We Help
Connect with specialized help desks depending on your submission status or role:
Manuscript Submission
Assistance with portal logins, format errors, and file uploads.
Editorial Queries
Inquiring about assigned editors, peer matching status, and revisions.
Peer Review Questions
Reviewers coordinate report extensions, conflicts, and portal help.
Publication Support
APC invoice processing, copyright agreements, and licensing queries.
contact_mail Editorial Office Directory
Contact departments directly using these channels to secure faster processing times:
Editorial Office
Email: editorial@researchium.org
Purpose: Peer review and indexing queries.
Response: 2-5 Business Days
Author Support
Email: authorsupport@researchium.org
Purpose: Submission errors and portal help.
Response: 24-48 Hours
Reviewer Support
Email: reviewersupport@researchium.org
Purpose: Evaluation deadlines and forms help.
Response: 24-48 Hours
Technical Support
Email: support@researchium.org
Purpose: Account logs and website errors.
Response: 24 Hours
chat_bubble Inquiry Query Console
Submit your request using the secure academic form below. Ensure all details are completed:
schedule Expected Response Times
We process incoming inquiries following target turnaround benchmarks:
rate_review Reviewer Support
Reviewers coordinate report extensions, evaluate ethics violations, and request technical help through reviewersupport@researchium.org.
update Editorial Communication Process
Incoming tickets are tracked and resolved through this 5-stage communication timeline:
corporate_fare Institutional Inquiries
Universities, research centers, libraries, and scholarly agencies can contact us at publishing@researchium.org to arrange indexing agreements or open-access institutional waivers.
public Global Reach Metrics
Our offices coordinate communication channels across all continents to support research visibility:
help_center Frequently Asked Questions
Browse frequently asked questions regarding editor contacts, extension requests, and technical tickets.
How do I contact an editor?
Authors can send status inquiries to editorial@researchium.org, making sure to include their unique manuscript reference ID.
How long does support take?
General support tickets are resolved in 24 to 48 hours. Editorial CV submissions or complex ethics inquiries are processed within 2 to 5 business days.
Can I inquire about manuscript status?
Yes. You can track status in the submission portal or email the managing editor if the stage has not updated for over 30 days.
How can institutions collaborate?
Universities can contact publishing@researchium.org to arrange open-access institutional waivers or coordinate library subscriptions.
What should I do if I need to update my co-author list?
Send a written request signed by all co-authors directly to editorial@researchium.org to declare author changes.
Is there a phone number to call the office?
To preserve research integrity and maintain clear tracking, we handle all manuscript inquiries in writing via our secure email aliases.
How do I request an APC waiver?
Submit your waiver request form detailing country indexes during manuscript submission to publishing@researchium.org.
Who should I contact if I suspect plagiarism?
Report suspected plagiarism or research fraud directly to our compliance board at ethics@researchium.org.
Can I request an extension for revisions?
Yes. Submit your extension request containing the revised manuscript ID directly to the assigned editor or reviewersupport@researchium.org.
How do reviewers declare conflicts of interest?
Reviewers can declare conflicts inside the evaluation form or email reviewersupport@researchium.org to decline invitations.
What if my reviewer account is locked?
Contact technical support at support@researchium.org to reset passwords and restore portal access.
How do libraries subscribe to metadata feeds?
Submit API setup details to publishing@researchium.org to configure automated Crossref XML synchronization.
Can I discuss manuscript scope before submitting?
Yes. Email a copy of your draft abstract to editorial@researchium.org for preliminary scope evaluation.
How do I upload large supplementary datasets?
Contact technical support at support@researchium.org to secure FTP login credentials for large files.
Who handles copyright and licensing queries?
Send Creative Commons and copyright agreement forms directly to publishing@researchium.org.
What timezone does support operate in?
Our coordination offices operate across GMT (London) and EST (New York) to cover international business hours.
Can I submit corrections after article publication?
Yes. Submit formal Erratum requests to editorial@researchium.org for compliance evaluation.
How do I opt out of review invitations?
Update your preferences inside the reviewer dashboard or email reviewersupport@researchium.org to pause notifications.
Who do I contact for review certificates?
Send certificate requests to reviewersupport@researchium.org after submitting your evaluation report.
Who handles database API bugs?
Submit tech bugs and system issues to support@researchium.org for resolution.
business_center Office Hours & Timezones
Our support teams operate Monday to Friday, 9:00 AM to 5:00 PM GMT. All incoming queries receive automated tracking IDs. Revisions and portal assistance are coordinate continuously to support global publishing.
We're Here to Support Your Research Journey
Researchium is committed to providing professional, responsive and transparent support to researchers worldwide.